Terms & Conditions
Terms and Conditions of Sale — Retail UK
Organic
The Best Company ,Unit 2, Caxton Road Bedford MK41 0HT United Kingdom is referred to below as "Organic The Best".
Organic
The Best reserve the right to change these Terms and Conditions at any
time. Any such changes will take effect when posted on the website and
it is your responsibility to read the Terms and Conditions on each
occasion you use this website and your continued use of the website
shall signify your acceptance to be bound by the latest terms and
conditions. Trade customers - please familiarise yourself with our Trade
Terms & Conditions after your online account has been approved.
Ordering
All
orders are accepted at the sole discretion of Organic The Best and are
subject to your credit or debit card being authorised for the
transaction. All transactions are conducted through a secure web server
(see the Privacy and Security page for more information).
When
you place an order via this website you will be sent an auto-generated
Order Acknowledgement by email detailing everything you have ordered.
This email is not an order confirmation or order acceptance from Organic
The Best. Acceptance of your order and the completion of the contract
between you and Organic The Best will take place on dispatch to you of
the products ordered unless Organic The Best notifies you that your
order has not been accepted or you have cancelled it.
It
is your responsibility to check that the name, address and postcode
details you have supplied are accurate and complete, since we are unable
to offer any Refunds for orders either lost or delivered to the wrong
address due to an error on your part. See 'Refunds' below.
Order Cancellations
If
you cancel your entire order through no fault of Organic The Best, a 5%
charge will be deducted from your refund payment to cover the costs
incurred by Organic The Best for Credit Card/Paypal processing fees and
administration.
Back Orders
As
the Importer and Distributor of Organic The Best brand products we are
able to maintain high levels of stock all year round. On the rare
occasion an item is not available, we will back order it for you and
give you the option to cancel the item/order if you would rather not
wait for it to be delivered. Back ordered items are not charged until
they are shipped.
Prices
All
prices on this site are in British Pounds Sterling (£ GBP) and include
Value Added Tax (VAT) at 20% for customers residing within the European
Union. Customers residing outside of the E.U. are not charged VAT.
Shipping & Handling Charges
Delivery service standard 48h is FREE on all orders if your address is within the United
Kingdom Mainland, Northern Ireland, Isle of Man or Outer Hebrides. The
price you see for each product is exactly the price that you will pay at
the checkout - there are no other hidden handling, packing or postage
charges when shopping online with Organic The Best unless you choose to
upgrade your Delivery Service.
Deliveries
From
the time of receiving your order we aim to have it processed,
dispatched and in your hands as quickly as possible. Orders are usually
processed and dispatched within 24 hours of receipt, or up to 48 hours
during exceptionally busy periods and after Public holidays.
As long as the address details you supplied with your order were complete and correct, deliveries should normally take:
• Standard Service — Delivery 4 to 5 business days after dispatch.
• Priority Service — Delivery 24 hours after dispatch on Monday to Friday.
All orders dispatch next day.
Orders
placed on Fridays using the priority or standard service will be delivered on
Monday, or the next working day in the case of Bank Holidays etc.
During
the lead up to holidays the number of orders we receive increases
significantly, as does the volume of parcel traffic in the mail network,
and this may cause delays. This should be taken into consideration when
placing orders before a Public Holiday, and especially within 2 weeks
of the Christmas Holidays.
Delivery will be via one of
our contracted Carrier Services who will require a signature of receipt,
or by Royal Mail who may also require a signature of receipt. Royal
Mail handle packages up to 2 kilos in weight, and orders over this
weight are shipped by a Carrier Service who do not deliver on weekends.
Please note due to restrictions by some carrier services we are unable to deliver to PO Box numbers.
If
there is a possibility that nobody will be at home during the day, you
must provide an alternative delivery address where there will be
somebody available to sign for delivery - for example a neighbour or
your works address. If there is nobody at the delivery address to accept
delivery, the Carrier Service will leave a card for you to re-arrange
delivery within the next 48 hours. It is your responsibility to monitor
such circumstances and co-operate with the delivery service.
Failed Deliveries
Due
to the increasing costs of transport and storage, Carrier Services now
make only one further attempt to deliver your order, after which there
may be a charge for any further attempts. If you fail to contact the
Carrier Service within 48 hours to arrange re-delivery, your parcel will
be returned to Organic The Best . Should your parcel be returned to
Organic The Best under such circumstances, there would be a further
delivery charge to re-send your order.
If
you cancel your order and request a Refund after a failed attempted
delivery, the original cost of shipping your order, plus any other costs
incurred by Organic The Best in retrieving your parcel, will be
deducted from your Refund.
Damages, Shortages and Errors
Check
your package carefully upon delivery and if there is any sign of
damage, include the words “Damaged” on the document that you sign to
accept delivery. If your parcel is damaged, do not refuse to accept
delivery or this will jeopardise any claims for compensation against the
shipper. All damages incurred during transit must be reported
immediately to Organic The Best by email and also the Carrier Company or
Royal Mail. Do not throw away the carton or any packaging materials
since the Carrier Company or Royal Mail will need to inspect them before
paying compensation.
Any shortages or errors must be
reported by email to Organic The Best within 3 days of delivery, and all
packaging materials must be kept for inspection by the Carrier Company
or Royal Mail in case your parcel has been tampered with in transit. No
claims for damages, shortages or errors will be entertained if they have
not been reported to Organic The Best within this period.
Returns
Organic
The Best wants you to be completely happy with your purchase, so if for
any reason you are not 100% satisfied we are happy to offer a refund,
exchange or replacement on any item returned to us within thirty days of
your receipt of goods, provided they are still in their original
packaging, undamaged and in an unused condition. Whilst we understand
that you may need to open a product to evaluate the fragrance, for
reasons of hygiene and safety we are unable to accept the return of any
product that has been used. All returned goods will be closely examined,
measured and weighed upon receipt in accordance with this policy.
If
you are returning an item because of an error on our part we will be
happy to refund all delivery charges incurred. Otherwise all goods are
returned at your own expense. Should you wish to exchange or return an
item, please email us and we will issue you with a Returns Authorisation
Number (RAN). Goods returned without a RAN will be subjected to a 15%
administration and restocking fee. See this page for instructions how to
Return an item.
Refunds
We
will notify you via e-mail of your refund once we've safely received,
checked and processed the returned item(s). If you are returning an item
that was not due to an error on our part, the cost of shipping that
item to you will be deducted from your refund. If you are requesting a
Refund for a failed delivery that has been returned to Organic The Best
due to an incorrect address, postcode or other information you provided,
the cost to Organic The Best of shipping your order will not be
refunded.
In the unlikely event that you wish to return
an entire order through no fault on our part, the full cost of
documentation, packing and shipping will be deducted from your refund.
You will be notified of this cost when we issue you with your Returns
Authorisation Number. You can expect a refund in the same form of
payment originally used for purchase within 14 business days of our
receiving your return.
Distance Selling Regulations
Under
the Distance Selling Regulations you have the right to cancel your
order within 7 days, and this 7-day period begins the day after receipt
of the goods. Should you wish to cancel your order under these
regulations it must be in writing, by fax or by e-mail. Telephone
cancellations cannot be accepted. All item(s) returned under these
regulations must be received by Organic The Best within 7 days and be
unopened, unused, in the original manufacturers packaging and in a
re-sellable condition. Under these regulations all goods are returned at
your expense.
Use of this site
Every
effort is taken to ensure that the information contained in this
website is correct and up-to-date. However, Organic The Best disclaim
all warranties and representations as to the accuracy of any information
contained if at any time it becomes inadvertently out-of-date or
incomplete. Organic The Best cannot be held responsible for any loss or
damage that may arise from the use of this information.
Organic
The Best is not responsible for this site's accuracy or the reliability
of the access to this site. Neither will we assume responsibility for
the content of any other website to which this site links to. These
links are provided for your convenience only.
These
conditions are governed and construed by English law. English courts
will resolve any disputes. These Terms and Conditions do not affect your
statutory rights as a customer.
